Shipping FAQ

How much is shipping?

Shipping is always free and we ship worldwide!


How long will it take for my order to arrive?

Once ordered it will take 1-3 business days to process your order. It usually takes between 1 and 3 weeks for your order to arrive. It can take a maximum of 2 months for you to receive your order depending on how far away you live from our shipping depot in China. 

The following shows the average timings for delivery for our most popular countries, this is not a guarantee and delivery may take longer during busy shipping seasons. 


Delivery Time

United States

5-15 days

United Kingdom

5-20 days


5-15 days


5-25 days


5-25 days


5-15 days


5-25 days

Other Country

5-40 days


Where do you ship from?

Our factories are located in China and we speed up the process by dispatching your order directly from there. As different items may be from different factories sometimes your order can arrive separately. 


My order hasn't arrived?

If you've waited 8 weeks since the date of your order and it still hasn't arrived please get in touch and we will reship your order free of charge, or offer a refund if applicable. 


What currency do you use?

Our shops currency is set to Pounds Sterling (GBP) but the website can be converted to your local currency using the tool on the top-right. The final bill on the shipping page will be displayed in GBP but will be automatically converted to your local currency upon billing using the current conversion rate. 


Will I have to pay customs fees?

We are not responsible for customs fees once they have been shipped. Any fees that occur as the items enter your country is your responsibility, however it is extremely rare that this will happen.